What are the server hardware specifications where my game is?
The server specs are:
- CPU Intel® i9 9900K
- NVMe PCIe 3.0 7.9Gb/s Disk
- 64 Gb 3200Mhz DDR4 RAM
What happens if my game server is not instantly created?
Please create a support ticket if no welcome e-mail is received 10 minutes after ordering.
Occasionally, our software may need additional verification from the payment process or there may have been a technical issue.
What is the average support ticket response time?
All support tickets are responded within 12-24 hours maximum. Most responses within just a few hours except when there is high demand or the issue is complex and not easily solvable.
Our team is working hard to improve response time. We understand the importance for a quick response.
What happens when my game server gets a DDoS attack?
Your game server is located inside our DDoS protected network, so... nothing. You will be able to play as usual. * This is subject to the limitations of the DDoS protection which are in place. Inquire via support ticket to learn more. *
I have a lag problem. How should i handle it?
Determining the root cause of lag is generally something handled via support ticket, but some of the time you can check a few things on your own:
- If you have done any advanced customization to your server such as installing third party mods/scripts, you may want to roll back to our default versions.
- Lag is usually server side - but you could check your game settings to see if anything has been changed locally on your computer or within your game.
If you are unable to determine the cause of lag using these debug steps, please submit a support ticket.
I have high ping. Is this normal?
If you are located far away from our location, you may experience slightly higher latency/ping.
All our servers are located in Portugal, so we have lower latency in Portugal area. But some exceptions can happen.
For more information, contact our support team
I would like a refund for my services
We do not provide refunds on any service purchases (For more information and the reasons, have a look at our contracts page).
Can i cancel my service anytime?